This Privacy Policy explains how Feedloop Technologies ("Feedloop", "we", "us", or "our") collects, uses, and protects information about you when you use our feedback platform, website, and related services (collectively, the "Services").
1. Information We Collect
Information you provide directly
When you register for an account, create surveys, or contact us, we collect:
- Name and email address
- Password (stored as a cryptographic hash — never in plain text)
- Billing information processed securely by our payment provider
- Survey content, questions, and responses you create or collect
- Communications you send us, including support requests
Information collected automatically
When you use our Services, we automatically collect:
- IP address, browser type, and operating system
- Pages visited, features used, and timestamps
- Crash reports and performance diagnostics
- Referrer URL and device identifiers
Survey respondent data
When end-users respond to surveys embedded on your website, we collect only the data you configure — responses, optional identifiers (email, name), and session metadata. This data is associated with your Feedloop project, not with our own user accounts.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services
- Process transactions and send related information
- Send transactional emails (account confirmation, password reset, export notifications)
- Respond to your requests and provide customer support
- Monitor usage patterns to debug and improve performance
- Comply with legal obligations
We do not use your data to train AI models, sell targeted advertising, or share with data brokers.
3. Information Sharing
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
- Service providers — trusted vendors who help us operate (e.g., cloud hosting, payment processing, email delivery). They are bound by confidentiality agreements and may not use your data for their own purposes.
- Legal requirements — if required by law, court order, or governmental authority, we may disclose information to comply.
- Business transfers — in the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such transfer and your rights under this policy will continue to apply.
- With your consent — for any other purpose, only with your explicit consent.
4. Data Retention
We retain your account data for as long as your account is active or as needed to provide the Services. Survey response data is retained for the duration of your subscription plus 90 days after cancellation, after which it is permanently deleted.
You may request deletion of your account and associated data at any time by emailing [email protected]. We will action all deletion requests within 30 days.
5. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, regular security audits, and strict access controls. However, no system is completely secure — please use a strong, unique password and enable two-factor authentication where available.
6. Cookies
We use cookies and similar tracking technologies to maintain sessions, remember preferences, and analyse usage. For full details, see our Cookie Policy.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your personal data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to certain types of processing
- Restriction — request we limit processing in certain circumstances
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice in the application. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.
10. Contact
If you have questions, concerns, or requests related to this Privacy Policy, please contact our privacy team:
- Email: [email protected]
- Postal: Feedloop Technologies, Data Privacy Team, [Address]